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Email and DNS

Custom domain not verifying​

  • DNS propagation can take up to 48 hours
  • Confirm SPF and DKIM on the apex domain, and the reply records on jobs.{domain}, match what CutBench shows
  • Click Verify again after changes

Customer emails from platform address​

If custom domain is pending or from-address does not match the verified domain, CutBench silently falls back to the platform sender. Emails still deliver.

Inbound email not arriving​

  • Confirm you are sending to jobs@{slug}.cutbench.io or the job-specific address
  • Check spam filters
  • Verify slug in Settings → General
Email DNS pending
Screenshot: Email settings showing domain status Pending with DNS record checklist. (App route: /dashboard/settings/email)