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Common issues

Access denied or missing menu item

Your admin may have disabled a permission area for your account. Ask an org admin to check Settings → Members.

MFA grace period expired

If your org requires MFA, set up an authenticator app under Settings → Security before the grace period ends.

Cannot see a job

Fitters only see assigned jobs. Templaters see claimed/assigned jobs. Office staff need Jobs permission.

Ask your admin to resend the invite from Settings → Members or Templaters.

Wrong organisation after sign-in

Use the org switcher in the sidebar to select the correct workspace.