Raising and resolving
Issue types
| Type | Typical use |
|---|---|
| Material delay | Supplier or stock delay you are already tracking |
| Access issue | Site access blocked or unsafe |
| Customer hold | Customer paused the job |
| Remedial | Rework that needs chasing (alongside or instead of remedial status) |
| Other | Anything else that blocks progress |
Severity
- Info — worth tracking, not urgent
- Warning — needs attention soon
- Critical — blocks progress; can optionally prevent status changes if the shop setting is on
Notifications
When you assign someone as owner (on raise or reassign), they get an Issue assignment notification. Control that under Settings → Notifications.
Automation presets (material, overdue fit, and similar) are unchanged — they do not create Issues automatically.
Assigned templaters and fitters can raise issues on their jobs only when the shop enables Add issues in Settings → Field access. They still cannot resolve issues or use the Issues board.