Skip to main content

Issues overview

Issues (red flags) are owned blockers on a job. Use them when you know a job is stuck — for example a customer hold, site access problem, or material delay you are already chasing.

They are separate from automation alerts, which ping you when CutBench detects a condition (such as material not in house). An issue stays open on the Issues board until someone resolves it.

Who can do this​

Users with Jobs permission.

Raise an issue on a job​

  1. Open the job.
  2. Find the Issues panel.
  3. Choose a type (material delay, access issue, customer hold, remedial, or other), severity, title, and owner.
  4. Optionally add notes and a due date.
  5. Raise the issue — the owner is notified in Inbox (and email, if enabled).
Issues panel on a job
Screenshot: Raise a blocker with type, severity, and owner on the job detail page. (App route: /dashboard/jobs/[id])

Issues board​

Open Issues in the sidebar to see open blockers across the shop. Filter by status, severity, type, owner, or overdue, then click a job ref to open the job.

Admins can turn on Block status changes on critical issues so a job cannot move status while a critical issue is still open.

Issues board
Screenshot: Triage open issues across jobs from the Issues board. (App route: /dashboard/issues)

Resolve an issue​

On the job (or after opening it from the board), add an optional resolution note and mark the issue Resolve. It leaves the open filters and the kanban open-issue badge clears.